Ther Services
Ease of Management through a single Reference
Contacts with customers are managed via the operations room. This centre controls directly all production lines with complete authority. From its position of resource manager and assigning production priorities, the operations room is the only and most reliable interface for our customers. A single reference eases each customer's request with answers coming from the highest hierarchy of the company.

Planning under control : Online Tracking of orders.
Interpersonal communication is very important for us, and we believe that quality of communication can be improved further leaving to our customers the decision of being helped with the use of our online tools. Beyond office hours, every time it is needed, the progress of each transaction can be checked with fresh and reliable information. Our customers access an Internet reserved area where they verify each detail of the current situation. We call this "Situation Awareness" here customers can consult open orders, suspended orders, previous orders, the situation related to the production lines, products on delivery and order history. Data is hourly updated by our ERM System (Enterprise Resource Management).

To Destination: Online Tracking of Deliveries
Shipment data is available in the reserved area of the website with Internet LINKS leading to the tracking systems of relevant shipping companies (UPS, DHL, TNT and more). The status of each shipment and delivery is immediately traced.

Synchronizing stocks in accordance with one's needs
On-line data with the operations room allow each customer to manage a remote stock anticipating or delaying deliveries. Data coming from both the different production shifts, and from the shipping companies inform customers with the real advancement of their orders and leaves them the possibility to act in accordance with their emerging needs.. Whether they need to face an unexpected demand or problems of space, constraining the volumes of stocks, every situation can be managed appropriately jointly with the operations room.

Getting to know us without costs and without risks
As the design (sizes and graphics) of baggage tags is different among operators and agents, we developed a methodology that ensures both parties that the product will respond to the expectations with absolute confidence.
This simple procedure starts with the analysis of a single sample (a roll of labels currently used by the potential customer). Through this item we collect all the relevant information (size, type of material, die-punch details, graphics) needed for a replica. Afterwards when the analysis is completed and all data is collected a sample is produced and subjected to internal tests. If we are satisfied with the internal tests we submit sample rolls to the potential customers for a field testing (test to be held in the real working environment). The result of the field testing leads to the approval or revision of the test.

This procedure is depicted in the previous image. In normal cases the time span for a test is 4-5 weeks starting from the arrival of the customer's sample roll.
We remark this as obvious that To achieve the test no involvement and no expense is required to potential customers.

Our only request is a sincere and informal interest in testing our quality with a positive attitude towards the possibility to introduce us as a complementary provider to the current ones. If the testing is considered successful, further contacts will be developed to analyse a quotation based on an estimated consumption, or targeted to the particular needs of the potential client.